Legal

Refund Policy

Effective Date: 22 May 2026

1. Introduction

This Refund Policy applies to services provided by PRZ Websites, a registered business name of Cenplus Pty Ltd. Nothing in this policy excludes any rights available under Australian Consumer Law.

2. Website Design Services

Website design and development services involve professional time, labour and expertise.

Deposits

Deposits are generally non-refundable once work has commenced.

This includes:

•Consultation
•Planning
•Research
•Design work
•Development work
•Project setup

Completed Work

Payments for completed and approved work are generally non-refundable.

3. Website Hosting Services

Hosting services are billed in advance.

Monthly Hosting

Monthly hosting fees are generally non-refundable after the billing period has commenced.

Annual Hosting

Annual hosting fees are generally non-refundable after service activation. Any refund request will be assessed on a case-by-case basis.

4. Domain Name Registrations

Domain registration fees are non-refundable once processed.

This includes:

•New registrations
•Renewals
•Transfers
•Premium domain purchases

Domain registration costs are paid to third-party registrars and registry operators and cannot generally be recovered.

5. SEO and Digital Marketing Services

SEO and marketing services involve labour, consulting and implementation. Fees for work already performed are non-refundable.

PRZ Websites does not guarantee:

•Search engine rankings
•Website traffic levels
•Leads
•Sales outcomes
•Business growth

Refunds are not available solely because expected results were not achieved.

6. Business Email and Technical Services

Refunds are generally not available once:

•Email accounts are provisioned
•Licences are activated
•Setup work has commenced
•Configuration has been completed

7. Change of Mind

Refunds are generally not provided for:

•Change of mind
•Business decisions
•Failure to use purchased services
•Delays caused by the client
•Failure to provide required content or information

8. Service Cancellations

Cancellation requests must be submitted in writing to: support@przwebsites.com.au Outstanding invoices remain payable for work completed prior to cancellation.

9. Refund Requests

Refund requests should include:

•Full name
•Business name (if applicable)
•Invoice number
•Description of the issue
•Requested resolution

We aim to review requests within 10 business days.

10. Approved Refunds

Approved refunds will generally be returned via the original payment method where possible. Processing times may vary depending on financial institutions and payment providers.